Terms and Conditions for Man With A Van Bickley

These Terms and Conditions set out the basis on which Man With A Van Bickley provides removal, transport, delivery, collection, and related services to customers in the UK. By making a booking, confirming an order, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing a request for a man with a van service, whether for domestic, commercial, single-item, or multi-item transport.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating under the name Man With A Van Bickley, and “you” or “the customer” means the person, business, or organisation arranging the service. These terms apply to all bookings unless we have agreed otherwise in writing. They are intended to create a clear understanding of the service, payment obligations, cancellation rights, liability limits, and waste-handling responsibilities associated with a van and man service.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full. Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless a different version is expressly confirmed in writing.

Booking Process

A booking request for a man with a van service is made when you provide details of the collection and delivery requirements, access conditions, item descriptions, dates, time preferences, and any special handling needs. A quote may be provided based on the information supplied, but the quote is not automatically a binding reservation unless we confirm acceptance of the booking. We may request photographs, measurements, or additional information before confirming availability and pricing.

Once a quote has been accepted, the booking is only secured when we have issued confirmation, whether verbally, electronically, or in writing. It is your responsibility to ensure that all information provided at the time of booking is accurate and complete. If material details change before the job takes place, such as access restrictions, item sizes, number of items, or collection and delivery addresses, we reserve the right to revise the quote or refuse to proceed if the change makes the original arrangement impractical or unsafe.

We aim to carry out the service at the agreed time, but arrival times may be affected by traffic, weather, loading delays, access issues, or circumstances beyond our control. Any estimated time window is approximate unless expressly stated as fixed. You agree to ensure that someone is present, or that suitable arrangements are in place, to authorise loading, unloading, and completion of the service. If we cannot complete the work because the site is inaccessible or the required person is unavailable, waiting time, abortive visit charges, or rebooking fees may apply.

Payments

Payment terms for our man with a van services will be confirmed at the time of booking or on the invoice. Unless otherwise agreed, payment is due in full on completion of the service. For certain jobs, we may request a deposit, partial advance payment, or full prepayment to secure the booking or cover anticipated costs. Any deposit paid may be non-refundable to the extent permitted by law and as stated in the booking confirmation.

Accepted payment methods may include bank transfer, debit card, credit card, cash, or other methods agreed in advance. Where invoices are issued to business customers, payment must be made by the due date stated on the invoice. Late payments may result in suspension of future services, recovery of reasonable collection costs, and interest where permitted by the Late Payment of Commercial Debts (Interest) Act 1998 or other applicable legislation. We reserve the right to correct pricing errors if obvious mistakes have been made in a quote or invoice, provided this is done fairly and promptly.

All prices are normally quoted based on the scope of work described at the time of enquiry. Additional charges may apply for stairs, long carries, parking restrictions, congestion, waiting time, tolls, ferry costs, specialist lifting, additional labour, or handling of unusually heavy, bulky, or fragile items. Any chargeable extras will be explained where reasonably possible before work continues. If we incur charges due to inaccurate information provided by the customer, those charges may be added to the final invoice.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us reasonable notice. Cancellations made well in advance may be accepted without charge, but where a booking has been reserved and preparation has already been undertaken, we may charge a cancellation fee that reflects the time reserved, the likely loss of other work, and any costs already incurred. The exact amount may depend on how much notice is given before the scheduled service.

If you cancel after the team has already travelled to the collection point, or if the work cannot proceed because of customer-related issues, we may charge for travel time, waiting time, and any other reasonable costs. In some cases, a same-day cancellation or failure to attend may be treated as a full chargeable booking. We will always aim to act fairly and proportionately when applying cancellation fees for a man with a van company service.

We reserve the right to cancel or reschedule a booking where necessary due to vehicle breakdown, severe weather, staff illness, safety concerns, incorrect booking information, non-payment, unlawful requested activity, or any situation beyond our reasonable control. If we cancel for reasons within our control, we will offer either an alternative date or a refund of any advance payment for services not carried out. We shall not be responsible for indirect losses caused by a cancellation, provided we have acted reasonably and in accordance with these terms.

Liability and Customer Responsibilities

We will take reasonable care when handling goods during a man with van job, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, inherent defects, poor packing by the customer, or wear and tear that may occur during normal handling of items. Fragile items, glass, electronics, artwork, and antiques should be adequately protected and clearly identified. If you require specialist packing or higher-level care, this must be requested in advance.

The customer is responsible for ensuring that items are properly packed, doors and access points are safe, and the location is suitable for loading and unloading. You must also ensure that any parking permissions, permits, or access arrangements are in place before the scheduled move. If we are prevented from completing the service due to factors outside our control, including incorrect addresses, unsafe premises, aggressive behaviour, or refusal of access, we may end the booking and charge accordingly.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for loss or damage arising out of any one booking shall be limited to the amount paid or payable for that specific booking, except where a different limit is required by law. We shall not be liable for loss of profit, loss of business, or consequential losses arising from the provision of a van and man service.

Waste Regulations and Disposal Rules

Where our service includes the removal of unwanted items, the customer must disclose in advance whether any objects are to be treated as waste, reused goods, recyclable material, or items for donation. We only carry and dispose of waste in accordance with applicable UK law, including the Environmental Protection Act 1990 and the Waste (England and Wales) Regulations 2011, where relevant. We may refuse to transport waste that is hazardous, contaminated, prohibited, or not properly declared.

The customer must not ask us to dispose of controlled waste, electrical waste, paint, chemicals, gas bottles, asbestos, clinical waste, oils, solvents, batteries, or other regulated materials unless we have expressly agreed and are legally permitted to do so. If waste disposal is included in the agreed service, we may require you to confirm the contents and nature of the waste so that it can be handled lawfully. Any false declaration may result in additional charges, refusal to carry the waste, or termination of the booking.

Where applicable, waste transfer notes, receipts, or other records may be issued or retained in support of lawful disposal. The customer agrees to cooperate with any reasonable request needed to comply with duty of care obligations. If items are left with us and later identified as waste requiring special handling, you may be responsible for all related compliance costs, transportation costs, disposal fees, and any penalty or charge arising from inaccurate disclosure, to the extent permitted by law.

Service Conditions, Delays, and Force Majeure

We will use reasonable skill and care when providing a man with a van service UK customers can rely on, but the service may be affected by events beyond our control. These may include accidents, road closures, severe weather, industrial action, fire, flood, acts of government, public emergency, or restrictions affecting travel and access. In such cases, we may suspend, delay, or reschedule performance without incurring liability for losses caused solely by the delay.

If a delay occurs, we will try to communicate the situation and provide an updated timeframe where reasonably possible. You agree to allow reasonable flexibility for unforeseen circumstances, particularly where parking, loading, or building access is restricted. If the work becomes impossible or unsafe, we may cancel the visit or stop work immediately. Any payment already made will be handled fairly, taking into account work completed, costs incurred, and legal obligations.

Complaints, Data, and General Terms

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so the matter can be investigated. We may ask for supporting information, photographs, or a description of the issue. Complaints will be dealt with in a fair and timely manner. However, no complaint procedure affects your right to bring a claim in accordance with these Terms and Conditions and applicable law. The use of the service also means you agree not to make knowingly false claims or withhold relevant information.

We may use customer information only for legitimate business purposes connected with quotation, booking management, invoicing, service delivery, dispute resolution, and legal compliance. Any personal data supplied to us will be handled in accordance with applicable UK data protection law. We will not sell your personal information and will take appropriate measures to keep it secure. Further information about data handling may be provided separately where required by law.

These Terms and Conditions constitute the entire agreement between you and us in relation to the booked service and supersede any prior discussions or understandings, except where expressly confirmed in writing. If we do not enforce a right on one occasion, this does not mean we waive that right in future. We may assign or subcontract aspects of the service where necessary, provided this does not reduce the standard of care owed to you.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute arises, we encourage the parties to attempt to resolve it amicably before commencing formal proceedings.

By booking a man with a van Bickley service, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to protect both the customer and the service provider by setting clear expectations for booking, payment, cancellation, liability, waste handling, and lawful operation. If any clarification is required, it should be sought before the booking is confirmed so that the work can proceed on an informed basis and in accordance with the agreed service.