Man With a Van Bickley Privacy Policy

This Privacy Policy explains how Man With a Van Bickley collects, uses, stores and shares personal data when providing our services. It applies to all customers and prospective customers of Man With a Van Bickley within our service area, as well as to individuals who contact us with enquiries about our services.

We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Policy carefully so you understand how and why we use your data.

Who We Are

Man With a Van Bickley is a local removal and transport service operating in and around the Bickley area. For the purposes of data protection law, we are the controller of the personal data that we collect and process about you in connection with providing our services.

What Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you request. This may include:

Identity information such as your name, title, and any additional contact person details you provide for a booking.

Contact information such as billing and collection addresses, delivery addresses, and any instructions you give us related to your property or collection and drop off locations.

Service information such as details of the items to be moved, dates and times of bookings, access instructions, and any relevant notes about your requirements.

Payment information such as records that payment has been made and the method of payment. We do not store full card details where payments are processed via third party payment providers.

Communication information such as enquiries you send to us, quotes we provide to you, feedback you give us, and any correspondence relating to complaints or service issues.

Technical and usage information where applicable, such as information about how you use our website, including dates and times of visits, pages viewed and basic device information collected through standard server logs or similar technologies.

How We Collect Your Data

We collect personal data in several ways, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.

During the provision of services, for example when our team attends your address and confirms access arrangements or updated contact information.

From third parties such as comparison or referral platforms that you have chosen to use to find a removal or transport service, where they pass your details to us so that we can provide a quote or booking.

Automatically through our website where basic technical information is captured by typical web server logging or similar technologies.

Lawful Bases for Processing Your Data

We only process your personal data when we have a lawful basis to do so. Depending on the situation, we rely on the following lawful bases under the UK GDPR:

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, delivering removal or transport services, and managing payments.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing and improving our services, responding to general enquiries, handling complaints, keeping basic business records, and protecting our business from fraud or misuse.

Legal obligation. We may process your personal data where we need to comply with a legal obligation, for example in relation to tax, accounting, or responding to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example where you specifically ask to receive certain marketing information. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and estimates for removal and transport services based on the information you supply.

To create and manage bookings, including confirming dates, times, locations, and access arrangements.

To deliver our services, including collection, transport, and delivery of your items and communication with you during the job.

To process payments, issue invoices, and keep appropriate financial records.

To respond to your enquiries, handle complaints, and provide customer support.

To manage our business operations, including scheduling, staff allocation, and internal record keeping.

To improve our services, for example by reviewing feedback and analysing typical job patterns.

To comply with legal requirements and assist law enforcement or regulators where we are legally required to do so.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In general, we apply the following retention practices:

Booking and service records are typically retained for a period that allows us to handle follow up queries, disputes, or claims, and to comply with tax and accounting obligations.

Financial and transaction records are retained for the period required by relevant tax and financial regulations.

Correspondence relating to enquiries and complaints may be kept for a period that enables us to manage and evidence our handling of any issues.

Where data is no longer needed, we securely delete, anonymise, or otherwise remove it from our systems.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties that act as processors on our behalf and only process your data according to our instructions. These may include:

IT and hosting providers that store or manage our digital records or communication tools.

Payment processors and financial service providers that handle card payments or banking transactions for us.

Administrative and professional service providers, such as accountants or advisors, where access to limited customer information is required to perform their services.

Where we use third party platforms to receive leads or bookings, those platforms may also act as independent controllers of your data according to their own privacy terms.

We may also share your personal data where required by law, to protect our rights, property, or safety, or in connection with the sale or restructuring of our business, but will only do so in accordance with applicable law.

We do not sell your personal data to third parties.

International Transfers

Our core operations are based in the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws, for example by using standard contractual clauses or ensuring the destination country has an adequate level of protection.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but in general include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected.

The right to restrict processing. You may request that we limit how we use your personal data in certain situations, for example while we consider a request to rectify or erase your data.

The right to data portability. In specific situations, you may request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another controller where this is technically feasible.

The right to object. You can object to the processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds to continue.

The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business reasons and using reasonable safeguards to protect our physical and digital records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will take effect when the updated Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual Man With a Van Bickley contact details shown on our website or other service materials.