Man With a Van Bickley Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bickley provides man and van, removals and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or organisation making the booking or on whose behalf the booking is made.

1.2 Services means any transport, removal, packing, loading, unloading, delivery, waste removal or related services supplied by Man With a Van Bickley.

1.3 Vehicle means any van or other vehicle used by us to provide the Services.

1.4 Goods means all items, furniture, personal effects and other property handled, transported or stored by us in the course of providing the Services.

1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 Man With a Van Bickley provides man and van, small to medium removals, collections and deliveries, and related services within its normal operating area and more widely across the UK by agreement.

2.2 The precise scope of the Services for each booking, including the collection and delivery addresses, number of operatives, size of vehicle and any additional tasks such as packing or furniture disassembly, will be agreed at the time of booking.

2.3 Unless expressly agreed in writing, our Services do not include plumbing, electrical work, disconnection or reconnection of appliances, or any work that requires a qualified professional or special licence.

3. Booking Process

3.1 Bookings may be made by the Client by contacting us and providing full details of the required Services, including the addresses, access details, approximate inventory of Goods, and preferred date and time.

3.2 All bookings are subject to availability and are not confirmed until we have accepted the booking and, where required, received any deposit or advance payment requested.

3.3 The Client must ensure that all information provided at the time of booking is accurate and complete. This includes, but is not limited to, the volume and nature of the Goods, presence of fragile or high value items, parking restrictions, stairs, lifts, and any access limitations.

3.4 We reserve the right to amend the quoted price or, in extreme cases, refuse or cancel the booking if the information provided by the Client is materially inaccurate or incomplete, or if the Services required differ substantially from those originally described.

3.5 Any changes to the booking requested by the Client, including changes to the date, time, addresses, or scope of work, are subject to our approval and may result in an adjustment of the price.

4. Quotations and Pricing

4.1 Quotations are based on the information provided by the Client and are valid for a limited period as stated at the time of issue, unless withdrawn earlier.

4.2 Quotations may be given as a fixed price, an hourly rate, or a combination of both, depending on the nature and duration of the Services.

4.3 Our pricing may take into account factors such as travel distance, parking and access conditions, number of operatives required, size and weight of items, and the overall time estimated to complete the job.

4.4 If the work takes longer than estimated because of circumstances beyond our control or not disclosed at the time of booking, we reserve the right to charge for the additional time at the applicable hourly rate, with a minimum charge period as notified to the Client.

5. Payments

5.1 We may require a deposit or full payment in advance to secure the booking, particularly for larger moves or long-distance jobs. The amount and payment schedule will be communicated at the time of booking.

5.2 Unless otherwise agreed in writing, all balances are due for payment immediately on completion of the Services on the day of the move.

5.3 Payment must be made using accepted payment methods as advised to the Client. Cash payments, where accepted, must be made directly to our representative on the day.

5.4 If payment is not made when due, we reserve the right to:

(a) suspend or cease providing further Services;

(b) retain possession of any Goods until payment is received in full; and

(c) charge interest on overdue amounts at the statutory rate applicable to late payments.

5.5 The Client shall not be entitled to withhold any payment by way of set-off, counterclaim or deduction without our prior written agreement.

6. Cancellations and Postponements

6.1 If the Client wishes to cancel or postpone a booking, the Client must notify us as soon as possible.

6.2 If a booking is cancelled or postponed by the Client more than 7 days before the scheduled date, any deposit paid may be refundable or transferable at our discretion, less any reasonable administrative costs.

6.3 If a booking is cancelled or postponed by the Client within 7 days of the scheduled date, we reserve the right to retain some or all of any deposit paid and, where applicable, to charge a cancellation fee to reflect our lost opportunity to allocate the slot to another Client.

6.4 If we need to cancel or significantly alter the Services due to unforeseen circumstances, such as vehicle breakdown, staff illness or extreme weather, we will notify the Client as soon as reasonably possible and offer an alternative date or, if appropriate, a refund of any amounts paid for Services not provided. Our liability in such cases is limited to the amount paid by the Client for the affected Services.

7. Client Obligations

7.1 The Client is responsible for ensuring suitable access to the collection and delivery addresses, including arranging any necessary parking permits or permissions in advance.

7.2 The Client must ensure that all Goods are ready to be moved at the agreed start time and that any items requiring disassembly are taken apart, unless we have specifically agreed to provide disassembly as part of the Services.

7.3 The Client must pack all fragile, delicate or high value items safely and appropriately, unless packing services have been agreed as part of the booking.

7.4 The Client or an authorised representative must be present at both the collection and delivery addresses to direct the work, confirm that nothing has been left behind, and sign any relevant documentation.

7.5 The Client is responsible for checking that all necessary items, keys, documents and possessions have been loaded before departure and unloaded upon arrival. We are not responsible for returning to a property to collect items that were not pointed out or identified at the time.

8. Excluded and Restricted Items

8.1 Unless specifically agreed in writing, we do not carry:

(a) hazardous or dangerous goods, including flammable, explosive, corrosive, toxic or radioactive materials;

(b) illegal goods or substances;

(c) live animals or plants;

(d) perishable goods requiring special storage conditions;

(e) cash, securities, jewellery, watches, precious metals, or other valuables of unusually high value.

8.2 If such items are presented for transport without our knowledge, we shall not be liable for any loss or damage in respect of them, and the Client shall indemnify us for any loss, damage, cost or claim arising from their presence in the Goods.

9. Waste and Rubbish Removal

9.1 Where we agree to remove unwanted items or waste, the Client confirms that they have the right to dispose of such items and that the items are not hazardous or restricted waste.

9.2 We will only dispose of waste at authorised facilities and in accordance with applicable UK waste management and environmental regulations.

9.3 Additional charges may apply for waste removal, heavy or bulky items, and for any materials classified as specialist or restricted waste under relevant regulations.

9.4 We reserve the right to refuse to remove any items that we consider unsafe, unlawful, hazardous, excessively heavy, or that may cause damage to our Vehicle or equipment.

10. Our Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling, transporting and delivering the Goods.

10.2 Our liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to any specific limits advised to the Client and to the exclusions in these Terms and Conditions.

10.3 We shall not be liable for:

(a) loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to the Goods;

(b) loss or damage to Goods not packed appropriately by the Client, especially fragile or delicate items;

(c) loss or damage arising from wear and tear or minor scratches and marks consistent with normal handling;

(d) loss or damage resulting from the Client's failure to properly secure or prepare appliances, fixtures, or furniture for transport;

(e) loss or damage to the internal workings of electrical or mechanical items, unless there is clear evidence of external impact caused by our negligence.

10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of enjoyment, arising out of or in connection with the Services.

10.5 The Client must inspect the Goods and property as soon as reasonably possible after completion of the Services and notify us of any visible loss or damage within a reasonable period. Failure to do so may affect our ability to investigate and respond to the claim.

11. Damage to Property or Premises

11.1 We will take reasonable care to avoid damage to property, fixtures and fittings when carrying out the Services.

11.2 Our liability for damage to property or premises resulting from our negligence shall be limited to the reasonable cost of repair or, where repair is not reasonably practicable, the reasonable cost of replacement, subject to any applicable insurance provisions and exclusions.

11.3 We shall not be liable for damage caused by moving Goods under the Client's express instruction against our advice, where such movement is likely to cause damage.

12. Insurance

12.1 We maintain appropriate insurance cover for our activities in line with industry practice. Details of our insurance cover, including any applicable limits and exclusions, are available on request.

12.2 It is the Client's responsibility to ensure that their own insurance arrangements, including household or business insurance, are adequate to cover the full value of their Goods and any specific risks not covered by our insurance.

13. Delays and Events Beyond Our Control

13.1 We will use reasonable efforts to carry out the Services at the agreed time and date, but timings are approximate and may be affected by traffic, weather, road closures, accidents, vehicle breakdown, or other events beyond our reasonable control.

13.2 We shall not be liable for any delay, failure to perform, or additional costs incurred as a result of events beyond our control. If such events materially affect our ability to provide the Services, we may reschedule the booking by agreement with the Client.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the matter with our representative on the day where possible, so that we have an opportunity to address the issue promptly.

14.2 Any formal complaints should be submitted to us in writing within a reasonable time after completion of the Services, providing full details and any supporting evidence. We will review and respond to complaints in a timely and fair manner.

15. Data Protection and Privacy

15.1 We will collect and process personal information about the Client only as necessary to arrange and provide the Services, to manage our relationship with the Client, and to comply with our legal obligations.

15.2 We will treat personal data in accordance with applicable UK data protection laws and will not sell or share personal information with third parties except where required to provide the Services, to comply with the law, or with the Client's consent.

16. Amendments to these Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings made after the revised Terms and Conditions have been published or otherwise notified to the Client.

16.2 The version of the Terms and Conditions in force at the time of confirming a booking will apply to that booking.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking or using our Services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.